Customer Success Manager (CSM) drives customer retention, growth, and value realization. Acting as a trusted advisor, the CSM champions customer needs, ensuring alignment with business goals while fostering strong internal and external relationships. This role is critical to maximizing renewals and expansion within Seeq’s customer base.
Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:
- Developing and executing success plans that align with customer strategic initiatives.
- Lead quarterly customer success reviews to highlight achievements and refine priorities.
- Driving adoption and engagement through onboarding, training promotion, user forums, and regular touchpoints.
- Owning the renewal process, ensuring customer retention and value delivery.
- Collaborating with Sales, Product, Training, and Support to anticipate and meet customer needs.
- Addressing customer roadblocks, escalating as needed to support and development teams.
- Identifying and advocating for feature enhancements based on customer needs.
- Expanding customer relationships across sites, business units, and partner organizations.
Requirements
- 5+ years in a customer-facing B2B SaaS role or an engineering position within process manufacturing or power generation.
- Experience engaging senior directors or above and stakeholders in Fortune 500 companies.
- Strong data-driven approach to customer health and account strategy.
- Expertise in IT/OT priorities, industrial analytics, and digital transformation.
- Proven ability to own renewals, build account plans, and drive expansion.
This role requires a proactive, strategic thinker passionate about customer success and a deep understanding of enterprise SaaS within industrial environments.
Benefits
About Seeq
Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.
We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.
We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.
The Perks of Working at Seeq
- Competitive salary plus equity incentives
- $150,000 - $180,000 USD base salary
- Benefits:
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance
- The best co-workers (we've analyzed the data, so we know it's true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!
Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.
About the company
Seeq is a global leader in advanced analytics for process manufacturing industries. We’re transforming the way companies do business by harnessing the power of unused manufacturing data to generate faster insights and better business outcomes.
Seeq empowers manufacturers with advanced analytics to quickly gain insights from time series data to optimize business outcomes.
Seeq is a privately held virtual company with employees across the United States, Asia, Canada, Europe, and South America.
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