Job Summary:
We are seeking a highly skilled and motivated Customer Service/Product Information Specialist to join our team at Benjamin Moore. As a Product Information Specialist, you will serve as an ambassador for our company, providing exceptional customer service, product information, and support to our customers. This is a remote opportunity with a competitive salary and benefits package.Key Responsibilities:
- Provide exceptional customer service and support to retailers, end-users, architects, and designers via phone, email, and other communication channels.
- Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of our paint products, including their properties, applications, and benefits.
- Stay up-to-date on Benjamin Moore products and competitors, utilizing this knowledge to convert specifications into Benjamin Moore & Co. products for architectural and industrial maintenance purposes.
- Gather detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
- Collaborate with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations.
Requirements:
- Undergraduate degree or equivalent experience.
- 3-5 years of experience in customer service or product support, preferably in the paint or coatings industry.
- Proficiency in company systems, including Microsoft Office.
- Strong interpersonal, verbal, written, and telephone communication skills.
- Effective decision-making, problem-solving, organizational, and time management abilities.
- Self-motivated with a drive for continuous learning and development.
- Adaptability to changing situations, multitasking, and prioritization.
- Ability to work collaboratively in a team environment.
- Flexible schedule availability to accommodate business needs.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a leading brand in the paint and coatings industry.
- Remote work opportunity with flexible scheduling.
- Ongoing learning and development opportunities.
- Collaborative and dynamic work environment.
Apply Now:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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