Join the Trojan Family: Make a Difference as a Customer Service Representative, Housing
At the University of Southern California (USC), we're committed to creating an exceptional experience for our students, faculty, staff, and guests. As part of the USC Auxiliary Services team, we're seeking a highly skilled and passionate Customer Service Representative to join our Housing Customer Service Center. If you're dedicated to delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for this exciting remote opportunity.
About USC Auxiliary Services and USC Housing
USC Auxiliary Services is one of the largest divisions at USC, dedicated to enhancing the university experience for over 65,000 students, athletes, faculty, staff, and guests daily. Our six central business units - USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum - work together to create a world-class experience for future leaders, scientists, filmmakers, engineers, and doctors. USC Housing, a division of USC Auxiliary Services, provides top-notch housing services to over 9,000 students, athletes, faculty, and staff throughout the year, boasting modern amenities and a commitment to student well-being.
The Opportunity
As a Customer Service Representative in the Housing Customer Service Center, you will be the first point of contact for students, faculty, staff, parents, and guests, providing exceptional customer service and maintaining the University's high standards for excellence. Our team is dedicated to creating a positive and friendly work environment, ensuring that we always greet our guests with a smile. If you enjoy interacting with and helping others, join us today!
Key Responsibilities
- Provides customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up to ensure full customer satisfaction.
- Offers information regarding policies, procedures, terms, and programs related to housing services, and identifies and prioritizes problems and issues, performing research and offering solutions.
- Uses information systems to input data, maintain databases, perform research, generate reports, and track problem status until resolution is achieved.
- Interprets terms and conditions of contracts, authorizes changes/exceptions to contract terms, and generates contracts and forms for distribution.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork, maintaining quality and quantity standards.
- Represents the department to students, parents, faculty, administrators, staff, and other external customers, making formal presentations as assigned.
- Trains, schedules, assigns, and prioritizes workloads, interpreting operating policies and procedures to ensure timely completion of department work.
- Maintains complete and accurate records of all student- or staff-related safety incidents and provides services, including processing and delivering mail and packages.
- Composes memos and letters based on knowledge of departmental and University policies and procedures, compiling statistical reports and studies as requested.
- Performs other related duties as assigned or requested, demonstrating flexibility and a commitment to excellence.
Essential Qualifications
- Minimum Education: High School Diploma (combined education/experience may be considered as a substitute for minimum experience).
- Minimum Experience: 1 year of customer service experience (combined education/experience may be considered as a substitute for minimum experience).
- Valid CA driver's license required, with participation in the Department of Motor Vehicles (DMV) Pull Notice System.
- A strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.
Preferred Qualifications
- Preferred Education: Bachelor's Degree.
- Preferred Experience: 2 years of customer service experience, preferably in a student counseling or customer service setting.
Skills and Competencies
To succeed in this role, you'll need excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. You'll also require strong problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple responsibilities. A customer-centric approach, flexibility, and a positive attitude are essential for this position.
Career Growth Opportunities and Learning Benefits
At USC Auxiliary Services, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to develop your skills and expertise, with access to training and professional development programs. You'll also be part of a dynamic team, working collaboratively to drive success and achieve our goals.
Work Environment and Company Culture
Our company culture is built on mutual respect, trust, and synergy amongst all team members. We're an equal opportunity employer, valuing and promoting diversity and inclusion in the workplace. As a remote employee, you'll enjoy the flexibility of working from home, while remaining connected to our team and the USC community.
Compensation, Perks, and Benefits
The hourly rate range for this position is $18.86 - $20.00. We offer a comprehensive benefits package, supporting work-life balance and employee well-being. As a member of the Trojan family, you'll be connected to the traditions and history that make us proud to be Trojans!
Join the Trojan Family
If you're passionate about delivering exceptional customer service and making a difference in the lives of our students, faculty, staff, and guests, we invite you to apply for this exciting opportunity. As a Customer Service Representative, Housing Customer Service Center, you'll be part of a dynamic team, driving success and achieving our goals. Apply now and let's discuss how you can become a vital part of our success story.
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