Join the blithequark Team: Revolutionizing Customer Experience in Healthcare
At blithequark, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Can you act bold and be passionate with your impressive communication skills, empathy, and care for each person you speak with? Do you want to be different, be you, and learn more while taking action? If so, we invite you to join our team at blithequark as a Customer Service - Healthcare Specialist and be part of a dynamic team that is changing the face of customer service in the healthcare industry.
About Us
blithequark is a global customer care solutions provider that partners with top companies around the world to deliver exceptional customer experiences. With a global network of contact centers and a team of over 11,000 employees, we serve top-tier clients across multiple industry verticals, leveraging world-class voice, chat, email, and social technologies. Our expertise in customer care management has earned us a reputation as a trusted partner for Fortune 500 clients seeking to improve their customers' experience.
Job Overview
As a Customer Service - Healthcare Specialist at blithequark, you will play a critical role in supporting US-based customers with their healthcare benefits questions and concerns regarding claims, deductibles, coverage, and more. You will be the primary point of contact for patients, clients, and other customers, providing timely and accurate solutions to their problems while demonstrating excellent customer service skills.
Key Responsibilities
- Answer inbound calls from US customers and address questions & concerns regarding their healthcare benefits.
- Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
- Work closely with patients and conduct conversations on therapy changes on targeted medications.
- Demonstrate knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification.
- Ensure HIPAA compliance and maintain patient adherence and compliance to their specific therapies.
- Communicate effectively between levels of professionals, including doctors' offices and pharmacists.
- Ensure timely and accurate billing for unbilled claims and account payment for outstanding balances while providing excellent customer service to patients.
- Resolve insurance problems and patient issues resulting from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
- Maintain supporting chronological notes detailing actions taken to resolve outstanding unbilled claims.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types when business needs change and flex support in those areas.
Requirements
To succeed in this role, you will need:
- 6+ months of experience in a high-volume call center and 1+ year of "high-level" empathetic customer service experience.
- A customer-focused personality and a desire to help people.
- A professional, positive attitude and courteous telephone etiquette.
- Full-time schedule availability to meet business needs, including evenings and weekends.
- Willingness to submit a drug test and background check.
- 18+ years old and a high school diploma/GED.
Work at Home Requirements
To work effectively from home, you will need:
- High-speed internet with at least 25 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services).
- A hard-wired internet connection via an ethernet cable to a modem/router that you own/are responsible for.
- A dedicated, quiet, and secured workspace with no distractions.
- A USB wired headset with a noise-canceling microphone.
What We Offer
At blithequark, we offer a comprehensive benefits package and a range of perks to support your well-being and career growth. These include:
- $14-$15 per hour + overtime during peak needs.
- Benefits eligible after 60 days.
- Access up to 50% of your pay immediately after your shift.
- Health insurance (medical, dental, vision) and other benefits.
- Pet insurance.
- Paid, virtual training.
- Remote work environment.
- Opportunity for professional development.
Career Growth Opportunities
At blithequark, we are committed to supporting the career growth and development of our employees. With six months of service in your current position, you will be eligible to apply for new positions for which you are qualified based on requisite skills, education, experience, and current job performance. We also offer opportunities for professional development and training to help you advance in your career.
Company Culture
At blithequark, we pride ourselves on our can-do culture that works together to make the ordinary exceptional. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Why Join blithequark?
If you are a motivated and customer-focused individual looking for a challenging and rewarding role in customer service, we invite you to join our team at blithequark. As a Customer Service - Healthcare Specialist, you will have the opportunity to make a positive impact on the lives of others while developing your skills and advancing your career. Apply now to become part of our dynamic team and take the first step towards a fulfilling and successful career.
We look forward to hearing from you!
Apply Now