Customer Service Agent (Part Time) – Indeed Jobs US

Identified by Google from the original job post

Qualifications

• High school diploma or equivalent required
• Time management skills and the ability to work independently are essential for this role
• Must have experience with maneuvering electronic data between various environments
• Analytical thinking, communication and writing skills, and computer competencies
• High School or better

Responsibilities

• REPORTS TO: Supervisor
• Make every interaction Count
• Act with Respect and Integrity
• Demonstrate Passion for Continuous Improvement
• Be Worthy of Trust from all Stakeholders
• The SaviLinx Customer Service Agent provides superior customer service in a contact/call center/help desk environment in of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills
• This is a part time, remote position
• Resolves customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism
• Ability to troubleshoot technical and customer service questions in accordance with program requirements
• Communicates with end-users using web-based tools regarding navigation of applications in a leveraged environment supporting one or more queues/skill sets over various accounts
• Provides customer support through telephone calls, email, text, and chat technologies
• Accurately documents all correspondence with end-users and transfers callers to the correct department
• Picks up mail at the local post office
• Follows strict work instructions and procedures that may vary by account
• Ability to adapt to continual changes to work instructions and procedures is necessary