Customer Service Agent - English Speaker (Part-Time / Night Shift) – Indeed Jobs US

What you’ll be doing?

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, making sure customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embody the values of the client and CPM, ensuring these are reflected in your daily work.

What skills & experience you’ll bring to us?

• Fluent English: You have a high and fluent English (C2 level), both written and spoken.
• Customer-First Mindset: You love helping people and solving pro

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