Customer Resolution Specialist
As a Customer Resolution Specialist, you’ll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.
The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment.
Why You Should Join Us
$16H
Enjoy the benefits of working from home. Save time, money and reduce stress
No equipment? We provide everything you need!
Join a supportive community focused on engagement and recognition
Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
Internal growth opportunity, 93% of our management team is promoted from within
Hands-on paid virtual classroom-style training, as well as ongoing job specific training
Employee discounts and referral bonuses
What We Are Looking For
Legally able to work and reside in the United States
At least 18 years of age
High school diploma or equivalent
Flexibility to work various shifts, including evenings and weekends
Able to pass a background check
Key Skills
Strong communication and active listening
Problem-solving and needs assessment
Ability to handle sensitive information and follow policies
Accurate documentation and attention to detail
Customer-focused approach with empathy
Technical and billing troubleshooting
Ability to manage multiple tasks and adapt to change
Home Setup Requirements
A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
A quiet, distraction-free space is essential
About Foundever™
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.