CSR Order Fulfillment Remote

We are seeking a motivated and customer-focused Customer Service Representative to serve as the primary liaison between customers and internal production, sales, logistics, and support teams. In this fast-paced manufacturing environment, you will play a critical role in ensuring an exceptional customer experience by managing order fulfillment, resolving issues, coordinating across departments, and providing accurate information regarding products, lead times, and shipments. The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a dynamic environment where customer satisfaction and operational excellence are top priorities. Schedule:   Monday – Friday Business Hours (Eastern or Central Time Zone) Pay: $36 - $50/hour (based on experience) Location:   Remote (working through Manpower/Ball Corporation out of Westminster, CO) ***this is a 1-year Contract position currently Key Responsibilities Customer Support & Relationship Management Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing professional and timely support. Build and maintain strong customer relationships through exceptional service and effective communication. Participate actively in both internal meetings and customer-facing discussions. Order Management Process customer orders, order changes, and returns accurately and efficiently. Ensure compliance with order entry guidelines and proactively recommend process improvements. Monitor and manage order-related issues, including expedited requests, order violations, and delivery requirements to minimize cost impacts and maintain customer satisfaction. Cross-Functional Coordination Collaborate with Graphics, Master Data, IT, Production, Shipping, Quality, and other departments to: Track order status Verify delivery dates Expedite shipments when necessary Communicating accurate lead times to customers Maintain accurate customer and order information within the ERP system. Issue Resolution & Continuous Improvement Investigate and resolve customer concerns related to orders, billing, shipments, or damaged products. Partners with internal teams, including Quality and Accounting, to identify and implement appropriate solutions. Provide feedback to management regarding recurring customer issues, trends, and opportunities for process improvement. Safety & Team Collaboration Foster positive working relationships throughout the organization and contribute to a collaborative team environment. Support a safe and healthy workplace by adhering to company safety policies and procedures. Demonstrate professionalism, integrity, and accountability in all interactions. Qualifications Required 1–2 years of customer service experience, preferably in a manufacturing, industrial, or supply chain environment. Strong verbal and written communication skills. Excellent problem-solving, analytical, and conflict-resolution abilities. Strong attention to detail and organizational skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Ability to work independently and collaboratively within a team. Professionalism when handling sensitive and confidential information. Regular and reliable attendance. Willingness to work overtime as required to meet business needs. Preferred Experience working with ERP systems; JD Edwards (JDE) experience is a strong asset. Experience supporting customers in a manufacturing or production environment. Knowledge of order management, production schedules, and logistics processes. Technical Skills Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, and PowerPoint). ERP system experience required. Strong data-entry accuracy and business system maintenance skills. Ability to analyze information and communicate solutions effectively. Key Competencies Customer-focused mindset Positive attitude and strong work ethic Empathy, patience, and professionalism Adaptability and flexibility Active listening skills Strong sense of urgency Organizational excellence Teamwork and collaboration Accountability and integrity Â