CPP Senior Operations Manager

Type: Permanent, Full-Time

Organization: Canada Plastics Pact (CPP), a Solution Space by Generate Canada
Reports To: Managing Director, CPP
Location: Canada (Remote, with occasional travel)
Salary Range: $100 - $115,000/ yr

This position is for once active vacancy.

ABOUT US

Generate Canada is a charitable organization that fosters deep collaboration across sectors, supply-chains, and stakeholder groups to generate innovative and systemic solutions to complex problems at the nexus of the environment, economy and society. Through our Solution Spaces we drive innovation and progress to eliminate plastic waste, grow Canada’s circular economy, advance climate-smart agriculture, increase investment in nature, and accelerate our energy transition.

One of our Solution Spaces, The Canada Plastics Pact (CPP) brings together a diverse network of leading businesses, innovators, and governments from across the plastics value chain, all committed to eliminating plastic waste and pollution.

As a proud member of the Global Plastics Pact Network - convened by the Ellen MacArthur Foundation and WRAP - Canada Plastics Pact aligns with a shared global vision for a circular plastic economy while tailoring strategic actions to meet Canada’s unique geographic and economic needs.

What You’ll Do

As the Senior Operations Manager, your role is designed to drive organizational excellence through the integration of information systems and operational frameworks. The Senior Operations Manager provides strategic oversight of the Project Management Office (PMO), Information Technology (IT) infrastructure, HR liaison functions, annual reporting and governance frameworks - ensuring a resilient foundation for the execution of strategic priorities and initiatives.

As Senior Operations Manager, your key responsibilities will include:

Operations Strategy & Efficiency

• Strategic Alignment: Hold accountability for the strategic direction of CPP’s operations, ensuring the alignment of KPIs with annual organizational goals.
• Digital Ecosystem Management: Oversee and optimize CPP’s digital and data tools, including the online community platform (Zapnito/PlastX), annual impact reporting tools, CRM (HubSpot), project management software (ClickUp), communication & AI tools (Slack, Gemini), and file management (Google Drive).
• Governance & Training: Ensure appropriate user access, team training, up-to-date documentation, and cost-benefit evaluations for all CPP digital tools.

Partner Engagement & Reporting

• Working Group Leadership: Represent CPP operations in assigned working groups, providing expert insights to align operational capabilities with Partner engagement goals.
• Impact Reporting Oversight: Lead the end-to-end execution of CPP’s Annual Impact Reporting; define the strategic timeline, optimize data-collection processes, and select the technical tools required to deliver high-quality reports.

Performance Management & Team Leadership

• Strategic Goal Alignment: Translate CPP’s high-level strategy and KPIs into clear, actionable performance goals for the team in collaboration with the MD.
• Direct Supervision: Lead, mentor, and provide consistent feedback to the Operations and Engagement Coordinator, ensuring day-to-day administrative and management tasks align with organizational priorities.
• Accountability: Maintain a cadence of regular performance check-ins, conduct year-end reviews, and report progress on operational KPIs to the CPP team.
• Talent Lifecycle Management: Lead the design, implementation, and optimization of onboarding and offboarding frameworks to accelerate time-to-productivity and safeguard organizational data (in partnership with Generate Canada’s central HR team).
• Workforce Planning: Proactively design contingency strategies for staff transitions and provide strategic recommendations to leadership on organizational structure prior to new recruitment cycles.
• Resource Allocation: Plan and oversee CPP’s annual operational cycle (goal-setting, performance reviews, financial planning), serving as the central lead for internal operational updates and workflow milestones.

Project Management Office (PMO) & Strategic Delivery

• PMO Optimization: Direct and optimize CPP’s Project Management Office within ClickUp, establishing standardized workflows, templates, and reporting dashboards to ensure transparency.
• Best Practices Champion: Act as the internal champion for project management best practices; coach the team on effective prioritization, scheduling, and documentation.
• Delivery: Provide end-to-end project management for strategic, high-value, or high-risk initiatives, ensuring they are delivered on time, on budget and within scope.

Budget and Finance

• Central Finance Liaison: Partner with Generate Canada’s central finance team to monitor budget variances, support the annual audit process, and ensure internal controls are followed.
• Financial Planning: Support the MD with annual budgeting, monthly revenue/expense management, and YTD forecasting.
• Board Reporting: Support the preparation of financial summaries for CPP Board reports and government reporting.
• Financial Sustainability & Resource Development: Collaborate with Managing Director to diversify revenue by sourcing, vetting and pursuing grants and partnerships.

Who You Are

• Results-Oriented Accuracy: You are driven by achieving operational goals and are committed to delivering compliant financial and operational processes.
• Mission-Driven Partner: You are passionate about environmental outcomes and operational expertise to advance transformative work.
• Continuous Learner: You are committed to expanding your knowledge and capabilities, staying current with industry, technology and research.
• Process Minded: You thrive on creating and improving processes, balancing attention to detail with the flexibility to adapt to the unforeseen challenges and evolving needs to achieve efficiently run workflows with minimal disruption.
• Strong Communicator: You communicate clearly and professionally with both technical and non-technical stakeholders, building trust and maintaining strong relationships both internally and externally.
• Proactive Risk Mitigator: You identify problems and opportunities early, resolving the root cause quickly to mitigate impact.

Essential Qualifications:

• 5+ years of experience in a related operations role, including human resources, finance, and administrative leadership.
• Proven experience managing multiple program and project management systems and workflows independently.
• Comfortable working in a high-accountability role that operates remotely with geographically distributed teams.
• Exceptional organizational skills, keen attention to detail, and a demonstrated ability to manage multiple competing priorities.
• Excellent written and verbal communication skills, with experience managing staff and stakeholders across industry, government, non-profit, and academia.
• Experience with financial processes, vendors, or governance environments.

Technical Proficiencies:

• Google Workspace & Microsoft Office Suite
• Project Management: ClickUp (or similar tools)
• CRM & Databases: HubSpot (or Salesforce), Google Sheets, Excel, Airtable
• Communication: Slack, Zoom, and familiarity with AI tools (e.g., Gemini)

Preferred Qualifications:

• IT & Data Systems Knowledge
• Project & Program Management
• Change Management
• Strategic Leadership
• PMP or related certification is considered an asset
• Bachelor’s or Master’s degree in Business Administration, or a related field of study.
• Demonstrated ability to work independently, anticipate organizational needs, and execute with minimal supervision.
• Outstanding interpersonal and collaborative problem-solving skills.
• Optimistic, proactive, and solutions-oriented attitude.
• Knowledge or experience in sustainability, the circular economy, and/or plastics is considered a strong asset.

How To Apply

Applicants must be authorized to work in Canada and currently reside in Canada. This role does not offer visa sponsorship. Please submit your resume and cover letter outlining your relevant experience (details not found in resume) to be considered for this opportunity.

Please note: We would rather receive a short cover letter from YOU than a formal letter from an AI tool.

This posting will remain open on Generate Canada's career site until the position is filled:
https://generatecanada.ca/join-us/join-our-team/

What To Expect From The Hiring Process

We respect your time and value transparency. Here’s what to expect:

• Intro call with our Human Resources Representative (10-15 minutes)
• First Panel Interview (30-60 minutes)
• Candidate Exercise / Assessment Task
• Second Panel Interview (45-60 minutes)
• Peer Panel (15-30 minutes)
• Offer & Onboarding

Please note: This is subject to change at any point in the recruitment process based on the needs of the business. All interviewed applicants will be notified of the outcome within 45 days of their final interview.

Equal Opportunity Statement

Generate Canada embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We are at our best when everyone has a seat at the table, and when we are made to feel like we belong. While all qualified persons are invited to apply, we welcome applications from Indigenous persons, racialized persons, persons with disabilities, women, and LGBTQIA2S+ persons.

Generate Canada values equitable opportunities, sustainable solutions, and collaborative and inclusive processes. Generate Canada recognizes and accepts differences in cultural, religious, and political processes and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

At Generate Canada we’re committed to providing reasonable adjustments throughout our recruitment process and will do our best to support you. If you require any adjustments or accommodations during the interview process, please let us know when we reach out to schedule your interview.

AI Disclosure Statement

At Generate Canada, we are committed to a transparent and human-centered recruitment process. We want to assure all candidates that we do not utilize artificial intelligence (AI) tools for candidate screening or selection, at this time. All applications are reviewed and assessed by a human.

Salary: $100 - $115,000/ yr

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