Job Summary:
The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Duties/Responsibilities:
- Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.
- Works account steps to ensure all efforts are exhausted prior to closing to the client.
- Initiates collection actions by notifying account holders and cosigners of delinquent status.
- Creates payment plans to resolve a customer’s account.
- Identifies accounts requiring additional personal contact for Skip efforts.
- Tracks bad payments of settlements.
- Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.
- Performs other related duties as required.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
- Excellent organizational skills with great attention to detail.
- Ability to keep account information confidential.
- Ability to exercise integrity and discretion.
- Ability to remain professional in tense situations.
- Proficient in Microsoft Office Suite or related software.
Education and Experience:
- Must have previous experience in commercial collections .
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
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