About us:
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.
Location: Canada (remote)
Languages required: French and English
About the Role:
We are looking for compassionate and skilled EAP Clinical Counsellors to provide support to clients across Canada. This is a fully remote position, offering flexible day shifts or night shifts and the option for full-time (40 hours/week) or part-time (30 hours/week) work. Salary ranges from $68,000 (day) to $74,000 (night), plus competitive benefits.
What We’re Looking For:
- Master’s degree in mental health (social work, counselling, psychology, or related field).
- Licensure is not required; we actively support your journey to obtaining it through clinical supervision and dedicated allowances.
- Fluency in English and French.
- Minimum of 2 years of direct client contact providing counselling or mental health services.
- Experience with clinical assessment tools and short-term counselling modalities such as Solution-Focused Therapy, CBT, Mindfulness, Integrative, or Systemic counselling.
- Training in crisis intervention and supporting high-risk clients is a plus.
- Ability to work with clients experiencing substance abuse, crisis situations, mental health symptoms, or relationship/family challenges.
What You’ll Do:
As a Clinical Counsellor, you will connect with clients via phone, video, chat, and email, creating a safe and supportive space where they feel heard and understood. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
- Provide single-session telephonic and video counselling, in-the-moment support, and crisis management.
- Conduct thorough assessments to determine suitability for short-term counselling.
- Manage high-risk situations, collaborating with clients and referring appropriately.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Develop clear and concise treatment plans and maintain accurate clinical documentation.
- Participate in ongoing professional development and contribute to a culture of care and excellence.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Why Join WPO?
At WPO, wellbeing isn’t just for our clients—it’s for our employees too. Our benefits and programs include:
- Paid time off.
- Extended healthcare, dental and vision coverage, AD&D and long-term disability insurance, life insurance, and employer pension contributions.
- Monthly clinical supervision, supervision stipends, 24/7 support for risk calls.
- Access to professional development webinars and workshops, training/tuition reimbursement.
- Gym reimbursement, wellness rewards, and EAP benefits for employees.
- Mentorship programs and opportunities to engage with our global community.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
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