Join the Magical World of Disney Cruise Line as a Business Support Manager
Are you a motivated and detail-oriented individual looking to start your career in customer support with a renowned brand? Do you have a passion for delivering exceptional guest experiences and ensuring seamless operations? Look no further! Disney Cruise Line is seeking a talented Business Support Manager to join their team in Celebration, USA. As a Business Support Manager, you will play a vital role in upholding the highest standards of customer experience, operational efficiency, and quality assurance within the Terminal Operations department.
About Disney Cruise Line and the Role
Disney Cruise Line is a leading cruise line company that offers unparalleled vacation experiences to families and Disney fans worldwide. With a strong commitment to excellence and a focus on creating lifelong memories, Disney Cruise Line is the perfect place to launch your career. As a Business Support Manager, you will be responsible for supporting the administration, coordination, and quality assurance of all aspects of Terminal Operations, third-party vendors, technology, and internal partners to ensure a magical guest experience.
Key Responsibilities
- Participate in the development, issues, enhancements, and communication strategy for Terminal Operations and core partners.
- Drive continuous improvement of working processes to enhance Disney Cruise Line services both internally and externally.
- Lead new processes and projects to ensure timely and accurate completion.
- Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
- Support the Terminal Help Manager with the immigration process and citizenship inquiries, as well as Cast Role development.
- Assist with itinerary planning documentation for citizenship requirements.
- Play a key role in developing content and educating and aligning audiences regarding business integration program development and implementation plans for the overall Disney Cruise Line operation.
- Identify issues and resolve problems related to projects, content, and measurement to improve project success.
- Maintain Terminal Operations documentation, including but not limited to working aids, forms, and Guest embarkation insurance for accuracy and consistency.
- Schedule, seat, and record office meetings.
- Lead communication with partner areas, both internal and external, with any feedback or functional updates or changes.
- Attend and support Terminal Operations in Port Canaveral, South Florida, and Outports.
- Occasionally support the Outport team by assisting with terminal/area launch operations.
- Conduct Quality Assurance Reviews and schedule Reviews for terminal operations.
- Collaborate with other departments within Disney Cruise Line to ensure a seamless Guest experience.
- Act as a liaison between Disney Cruise Line and all third-party vendor operations.
- Maintain a positive working relationship with third-party vendors participating in the daily port operation.
Essential Qualifications and Skills
To be successful in this role, you will need to possess the following essential qualifications and skills:
- A Bachelor's degree from an accredited institution.
- Knowledge of cruise products, the cruise industry, and terminal operations.
- Understanding of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation.
- Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong Guest service skills.
- Excellent verbal and written communication skills.
- Strong analytical, organizational, and problem-solving skills.
- Tourism industry experience.
- Ability to work flexible hours, including weekends and holidays.
- Valid passport, as this position may require international travel.
- Ability to travel frequently to support terminal operation locations.
- Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and use equipment in a warehouse setting.
Preferred Qualifications
In addition to the essential qualifications, the following preferred qualifications will be considered a plus:
- Over three years of cruise line dock operations or comparable experience.
- Disney Cruise Line Manager and Base knowledge, policies, procedures.
- Microsoft PowerApps/Power Automate experience.
- Knowledge of Disney Cruise Line systems, including DXP, Seaware, and Fidelio.
- Understanding of immigration policies regarding areas Disney Cruise Line sails from, including but not limited to the US, Schengen area, Canada, Australia, and New Zealand.
What We Offer
As a Business Support Manager at Disney Cruise Line, you will enjoy a competitive salary of $26/hour, as well as a comprehensive benefits package and perks, including:
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A chance to be part of a world-renowned brand and contribute to creating magical experiences for Guests.
- A comprehensive training program to ensure your success in the role.
Join Our Team!
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Business Support Manager at Disney Cruise Line, you will play a vital role in ensuring the success of our operations and creating lifelong memories for our Guests. Don't miss this chance to join our team and start your career with a leading brand in the cruise industry!
Apply now and become a part of the Disney Cruise Line magic!
Apply Now