Join the Team: Business Customer Service Support Representative - B2B Remote
We're excited to introduce you to an exceptional opportunity to join the leader in the wireless industry as a Business Customer Service Support Representative - B2B Remote. As a valued member of our team, you'll work alongside talented, interactive, innovative, and responsible professionals who are passionate about delivering outstanding customer experiences. This is a unique chance to leverage our collaborative environment to learn, grow, and advance your career while assisting business customers with their wireless products and services.
About Our Company and Culture
At [Company Name], we're dedicated to providing top-notch wireless services and products to our business customers. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We believe in fostering a work environment that encourages growth, learning, and fun. As a remote employee, you'll be part of a dynamic team that's committed to excellence and customer-centricity.
Job Summary and Objective
We're seeking a highly skilled and motivated Business Customer Service Support Representative - B2B Remote to interact with business customers via phone and email. As a liaison between customers, business representatives, and Verizon support paths, you'll resolve credit, customer service, and billing concerns. Your primary goal will be to provide exceptional customer service, ensuring timely and accurate resolution of customer inquiries.
Key Responsibilities:
- Confer with businesses by telephone and email to provide information about products and services, addressing their queries and concerns.
- Keep accurate records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.
- Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation, ensuring correct authorization is received, recorded, and saved on all requests.
- Conduct account analysis and reviews, developing proposals to enhance customer satisfaction and loyalty.
- Follow up with businesses to document their experience with service, ensuring their needs are met and exceeded.
- Collaborate with Cellular Sales B2B representatives to align with optimal care and provide seamless customer experiences.
- Utilize Microsoft Office, Salesforce, and spreadsheets daily, with extensive and accurate typing required.
Requirements and Qualifications
Essential Qualifications:
- High School diploma or equivalent experience required.
- Proficient in Microsoft Office and basic computer skills, with experience in Salesforce and spreadsheets a plus.
- Excellent communication and interpersonal skills, with the ability to interact with business customers, representatives, and Verizon support teams.
Preferred Qualifications:
- Experience with face-to-face or telephone sales, customer service, or a related field.
- Familiarity with wireless industry products and services, or a willingness to learn.
Key Skills and Competencies:
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working, ensuring accuracy and quality in all interactions.
- Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.
Career Growth Opportunities and Learning Benefits
At [Company Name], we're committed to helping our employees grow and develop their skills. As a Business Customer Service Support Representative - B2B Remote, you'll have access to:
- Ongoing training and development programs to enhance your knowledge and skills.
- Career advancement opportunities within the company, with a clear path for growth and progression.
- A collaborative and supportive team environment that encourages learning, sharing, and innovation.
Work Environment and Company Culture Highlights
As a remote employee, you'll enjoy:
- Flexible work arrangements, with the ability to work from home or a remote location.
- A dynamic and supportive team environment, with regular virtual meetings and communication.
- Access to cutting-edge technology and tools, with ongoing training and support.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Base pay of $18/hr.
- Health, Vision, and Dental Insurance.
- 401k matching.
- Health and Wellness Program.
- Discount on Verizon services.
- Employee Assistance Program.
- Onsite gym and walking trail (for in-office employees).
Schedule and Employment Type
This is a full-time position, with our department open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are dependent on schedule availability and business needs.
Conclusion and Call to Action
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Business Customer Service Support Representative - B2B Remote, you'll play a critical role in delivering exceptional customer experiences and driving business growth. Don't miss this chance to join our team and start your great experience today! Apply now and take the first step towards a rewarding and fulfilling career.
Apply Now