The Merchant Support Representative plays a critical role in delivering a positive, seamless experience for both merchants and shoppers around the world. This role serves as a frontline point of contact, providing timely, accurate, and professional support across multiple channels including phone, email, and live chat. In this position, you will troubleshoot technical issues, respond to payment-related inquiries, and help resolve concerns tied to products, services, and transactions.
Requirements
- Provides support to merchants and shoppers via phone, email and live chat
- Friendly and professional interaction with shoppers from around the globe
- Provide solutions and process payment information in response to inquiries, concerns, and requests about products and services
- Diagnose and resolve technical issues
- Handling risk and online-fraud related analysis
- Follow up and make scheduled call backs to shoppers where necessary
- Stay current with system information, changes and updates
- Work with various departments to improve our services
- Meet Service Level Agreement goals for response times
Benefits
- medical coverage
- financial benefits
- wellness support
- bonuses
- incentives
- equity
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