About the position
As a Bloomingdale's Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale's customers through phone, chat, or email. You will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.
Responsibilities
- Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly. ,
- Respond to customer inbound calls, chat, or email in an efficient and friendly manner, conveying empathy for customer friction points. ,
- Promote and communicate current sales and loyalty promotions. ,
- Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary. ,
- Precisely document and update customer data, communications, and case specifics within the agent desktop platforms. ,
- Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations. ,
- Maintain regular, dependable attendance and punctuality. ,
- Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
Requirements
- Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred. ,
- Strong communication skills, both written and verbal. ,
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. ,
- Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. ,
- Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met. ,
- Adaptable and able to adjust quickly to changing customer expectations and needs. ,
- Ability to complete financial transactions accurately and proficiently. ,
- Strong organizational skills to manage multiple tasks with moving parts.
Nice-to-haves
- Enjoy meeting people, learning about them, and sharing information. ,
- Empathic, patient, and professional while dealing with customers, especially in stressful situations. ,
- Flexible and able to use sound judgment in ambiguous situations.
Benefits
- An inclusive, challenging, and refreshingly fun work environment. ,
- Competitive pay and benefits rooted in principles of equity. ,
- Performance incentives and annual merit review. ,
- Merchandise discounts. ,
- Health and Wellness Benefits across medical, dental, vision, and additional insurance. ,
- Retirement Savings Plan with 401k match opportunity. ,
- Employee Assistance Program (mental health counseling and legal/financial advice). ,
- Resources for continuous learning, career growth, and leadership development. ,
- Paid Time Off. ,
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.