Join the Team that Redefines Customer Service
At AT&T, we're not just a telecommunications company; we're the bridge that connects people to what matters most. As a global leader in communications and technology, we're on a mission to revolutionize the way our customers experience service. If you're passionate about delivering exceptional customer experiences, are fluent in Spanish, and have a knack for sales, we invite you to join our team as a Bilingual Spanish Inbound Call Center Sales and Service Representative.
About the Role
As a Business Premier Service Consultant, you will be the voice of AT&T, providing top-notch service to our business customers. Your role will be multifaceted, involving handling customer inquiries, resolving complex issues, and selling our products and services. You'll work in a fast-paced, dynamic environment where every interaction is an opportunity to make a meaningful connection with our customers.
Key Responsibilities
- Assist business customers with a wide range of inquiries, including billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, and more.
- Utilize various systems and tools to effectively and accurately research, troubleshoot, problem-solve, and educate customers.
- Provide personalized recommendations for our latest products and services, driving sales and meeting monthly goals.
- Troubleshoot and resolve complex customer issues, including voice and data problems that span multiple networks and elements.
- Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution.
- Maintain a working knowledge of our broad range of Voice and Data products and services, staying up-to-date with the latest technology and applications.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Process credit applications, activate service, and perform accounts receivable work for corporate and government accounts.
What We're Looking For
To succeed in this role, you'll need:
- Call center or customer service experience, preferably in a sales environment.
- Fluency in Spanish, with excellent communication and problem-solving skills.
- Flexibility to work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.
- Willingness to work onsite in one of our call centers (though remote work options may be available).
- Ability to sit or stand for long durations and engage with customers as dictated by business needs.
Preferred Qualifications
- At least one year of customer service experience.
- Advance typing/keyboarding skills.
- Previous call center experience.
What You'll Gain
Joining our team comes with numerous benefits and opportunities for growth:
- A competitive salary starting at $15.00 hourly, with the potential to earn up to $3,000 in commissions yearly.
- Paid training to equip you with the skills needed to succeed.
- Resources to encourage your career growth and advancement.
- Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and more.
- Paid Time Off and Holidays, with at least 23 days of vacation each year and 9 company-designated holidays.
- Opportunities to work with the latest technology and devices, staying ahead of the curve in the communications and technology industry.
Our Culture and Work Environment
At AT&T, we pride ourselves on a culture that values diversity, equity, and inclusion. We're committed to providing a work environment that is welcoming and inclusive to all employees. As a remote worker, you'll be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Why Join AT&T?
By joining our team, you'll become part of a company that is shaping the future of communications and technology. You'll have the opportunity to work on exciting projects, develop your skills, and advance your career. Plus, you'll enjoy a range of benefits and perks that make being part of the AT&T team a rewarding experience.
Equal Employment Opportunity
AT&T is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applicants from diverse backgrounds and perspectives.
Ready to Apply?
If you're ready to take the lead as the voice of AT&T and join a team that is redefining customer service, we encourage you to apply now. Click the link below to start your application.
AT&T is committed to providing a workplace that is free from discrimination and harassment. We are an equal employment opportunity employer.
Don't miss this opportunity to be part of a team that is making a difference in the world of communications and technology. Apply today and start your journey with AT&T!
Apply Now