Join Our Team and Shape the Future of Customer Experience! At Stanley Black & Decker, we're seeking a highly skilled and motivated Bilingual Customer Service Agent to join our team on a 1-year contract basis. As a core member of our customer service team, you'll play a vital role in delivering exceptional support to our customers and internal stakeholders, driving business success and growth.
This is a full-remote opportunity available to candidates based in the United States. You'll be part of a dedicated team based in Canada, reporting to our Customer Service Supervisor, and collaborating with colleagues across the organization to provide top-notch service and resolve customer inquiries.
About the Role:
As a Bilingual Customer Service Representative, you'll be responsible for:
- Processing transactions and responding to customer inquiries via phone, email, and other channels
- Providing accurate and timely information to customers, sales personnel, and distributors
- Collaborating with internal teams to resolve issues, improve processes, and enhance customer satisfaction
- Utilizing various software systems, including Outlook, SAP, and Esker, to manage customer interactions and data
What We're Looking For:
The ideal candidate will possess:
- A college or university diploma/degree
- Fluency in both English and French (written and spoken)
- Excellent communication, problem-solving, and time management skills
- Ability to work in a fast-paced environment, handling multiple tasks and priorities
- Strong keyboard and data entry skills (minimum 30 wpm)
- A team-oriented mindset, with a focus on collaboration and customer satisfaction
What We Offer:
In return for your skills and experience, we offer:
- A competitive salary and benefits package
- Opportunities for career growth and development within a global organization
- A dynamic, inclusive, and supportive work environment
- Access to state-of-the-art learning resources and training programs
- A chance to be part of a purpose-driven company that makes a positive impact on communities and the environment
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Apply Now