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Role Description
Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.
- Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
- Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
- Determines the reason for delinquency and works cooperatively with customers to resolve
- Thoroughly and accurately documents all collection efforts for each assigned account
- Ensures all assigned accounts are managed in a timely and accurate fashion
- Communicates regularly with leadership and peers on the status of accounts and escalations
- Provides accurate and timely reporting of performance metrics
- Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
- Supports cross-functional projects and teams
Qualifications
- High school diploma
- Bilingual (English/Spanish)
- 2 years of collections, accounts receivable, or customer service experience
- Oracle and Salesforce experience preferred
- Strong verbal and written communication skills
- Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
- Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
- Advanced excel skills and an ability to work on complex data issues
- Ability to work independently and under pressure to meet deadlines
- Highly organized and self-disciplined with a willingness to learn
- Ability to work in a fast-paced environment
Benefits
- Health insurance coverage
- Wellbeing program
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO)
- Annual bonus eligibility based on both company and individual performance
- Short- and long-term incentives and program-specific awards
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