The Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Benefits and Eligibility Specialist to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, while providing excellent customer service in a fast-paced call center environment.
Responsibilities
- You will be working in a call center environment, assisting individuals and families by phone
- You will be attending paid classroom training with on the job training (learning by doing)
- Provide excellent customer service by phone to individuals and families facing challenging and personal situations
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance
- While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens
- Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness
Skills
- Customer service practices
- Computer navigation of various software applications, including but not limited to Google Suite or Microsoft
- Strong written and verbal communication
- Customer friendly, empathetic and patient
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone
- Core math skills, including but not limited to, addition, subtraction, multiplication and division
- Evaluate and make appropriate decisions (or determinations)
- Access, maintain, review and interpret information
- Work independently as well as interacting with others on a team
- Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
- One (1) year of experience performing eligibility reviews or one (1) year of customer service experience
- A High School Diploma or GED
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
Company Overview
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