Job SummaryThis position will assist in coordinating the clerical aspects of the Behavioral Health (BH) department. The role encompasses a wide range of administrative tasks aimed at ensuring smooth day-to-day operations within the BH department. Strong organizational skills, attention to details, and the ability to multi-task in a fast-paced environment.ESSENTIAL FUNCTIONS
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- Execute all functions of scheduling with BH patients.
- Provide bi-monthly online verification of patient insurance eligibility and benefits.
- Complete daily reminder phone calls for all appointments including “no-show” patients.
- Provide general overview of BH services to patients, providers, and outside entities, such as insurance providers.
- Complete and submit bi-annual Community Clinic Association of Los Angeles County (CCALAC) data submission reports.
- Assist BH staff with ECW template needs including blocking time for staff out, paid time off, meetings, training, and supervision.
- Work with the BH Call Center and chat to triage any questions that may arise.
- Assist clinical staff with obtaining signed patient legal documents that may be pertinent to their case.
- Assist clinical staff by sending patient documents related to their case status.
- Assist staff with sending patient requested documentation such as report summaries.
- Weekly monitoring of in-house referral list.
- Provide outside referrals when patients do not meet criteria for in-house services.
- Complete screening tools utilizing a variety of software.
- Review and provide information on BH attendance policy.
- Provide emergency and/or community resource information requested by patients.
- Schedule appointments with behavioral health providers for initial evaluation.
- High school diploma or equivalent.
- College degree in healthcare related preferred.
- One year of related experience in a healthcare/substance use abuse environment preferred.
- Experience working with underserved communities such as undocumented workers, unaccompanied minors, LGBTQ+ populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness.
- Bilingual in Spanish is preferred.
- Excellent verbal and written communication.
- Problem solving skills.
- Active listening.
- Social perceptiveness.
- Critical thinking.
- Ability to utilize Microsoft Office and Google Suite programs.
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