Alida is a rapidly growing Canadian SaaS company that specializes in community-centered research platforms. The Associate Qualitative Research Coordinator will manage online qualitative research projects for clients, ensuring timely and accurate delivery while maintaining strong client relationships.
Responsibilities
- Manage time efficiently to coordinate and execute projects for our largest global clients, working on multiple projects at a time in a deadline-driven, fast paced environment
- Liaise with external partners and internal teams to ensure timely project completion
- Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
- Respond to shifts in project scope and effectively manage client expectations
- Identify and escalate risks where needed
- Complete internal documentation processes to ensure accurate resource planning and financial reporting
- Provide superior service that delights our customers
- Manage and coordinate with research and sample vendors to ensure quality and timeliness of deliverables, including reviewing screeners and reports
- Program, customize, and modify qualitative sessions and screener surveys in proprietary SaaS platforms
- Deploy screeners and monitor recruitment
- Select and schedule participants to online qualitative sessions (e.g. IDIs, focus groups)
- Troubleshoot logic and programming issues
- Follow QA processes to ensure a quality product is delivered
- Serve as primary point of contact throughout project lifecycle for clients, managing expectations and ensuring clear communication
- Build and maintain strong relationships with key client stakeholders through regular communication and proactive project updates
- Navigate client requirements while maintaining project scope, budget, and timeline integrity
- Facilitate collaboration between external vendors and clients to ensure alignment on project goals and deliverables
Skills
- College Diploma, Bachelor's or above educational degree with a focus in Business, Marketing, Market Research, or Communications
- Combined 1+ years relevant experience through internships, co-ops, academic projects, self-directed initiatives/projects or other types of work experience preferably within the software or market research industry
- Proven ability to work in a demanding and fast paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Ability to work in a team environment as well as independently
- Strong aptitude for technology and ability/desire to learn new software
- Prior experience in managing vendors
- Qualitative or UX research operations
- Global research experience
- Project management
- Online survey programming
Benefits
- Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
- Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
- Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.
Company Overview
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