About arenaflex & the In‑Store Experience Team
arenaflex is a leading technology and logistics platform that started by connecting people with food, and has since expanded to become the go‑to destination for a full spectrum of goods and experiences. Our mission is to empower local economies by giving merchants, drivers, and consumers the tools they need to thrive in a hyper‑connected world.
Within arenaflex, the Going Out initiative is a fast‑growing, high‑impact product line that drives customers from the arenaflex app into physical retail locations. By blending digital discovery with real‑world experiences—exclusive discounts, VIP perks, reservations, and seamless payments—we’re redefining how consumers interact with brick‑and‑mortar businesses. The In‑Store Experience team works like a startup inside a larger organization: agile, data‑driven, and relentlessly focused on creating memorable, repeatable moments for our users.
Why This Role Matters
As the Strategy & Operations Associate Manager, Customer Experience, you will be at the heart of arenaflex’s nationwide rollout of the Going Out product. You’ll own the end‑to‑end customer journey, shape the go‑to‑market strategy, and partner with cross‑functional teams to turn insights into action. This is a rare opportunity to launch a brand‑new consumer‑facing experience at scale, influence product direction, and directly impact revenue growth.
Key Responsibilities
- Customer Journey Architecture: Map, analyze, and continuously improve the full lifecycle of a customer—from discovery in the arenaflex app to in‑store activation, repeat visits, and loyalty.
- Go‑to‑Market Strategy: Define and execute the strategic roadmap for customer acquisition, activation, retention, and frequency across all regions as we expand nationally.
- Experimentation & Testing: Design, scope, and run A/B tests, pilots, and proof‑of‑concept experiments covering activation funnels, promotional offers, and new feature concepts.
- Data‑Driven Decision Making: Build predictive and diagnostic models in Excel (and SQL when needed) to measure experiment outcomes, forecast growth, and set performance targets.
- Cross‑Functional Collaboration: Partner daily with Product, Engineering, Marketing, Sales, and Merchants to align on objectives, share insights, and drive execution.
- Customer Research: Conduct qualitative and quantitative research—including surveys, interviews, and usability testing—to surface pain points and opportunities.
- Communication & Enablement: Translate strategic plans into clear, actionable communication for internal stakeholders and external partners, ensuring consistent messaging and brand experience.
- Performance Reporting: Produce regular dashboards and executive briefings that highlight key metrics such as in‑app conversion, monthly retention, order frequency, and revenue impact.
Essential Qualifications
- 4+ years of experience in management consulting, corporate strategy, business development, high‑growth tech, or investment banking with a track record of delivering measurable outcomes.
- Demonstrated ability to lead complex, cross‑functional projects from concept through implementation, influencing senior leadership and front‑line teams alike.
- Strong analytical mindset with advanced Excel skills (complex formulas, pivot tables, financial modeling). Familiarity with SQL is a plus.
- Proven experience translating high‑level business goals into detailed, executable plans and measurable action items.
- Exceptional written and verbal communication skills, with an ability to craft clear narratives for diverse audiences.
Preferred Qualifications
- Previous experience launching or scaling consumer‑facing products in a startup or high‑velocity environment.
- Background in retail, hospitality, or consumer loyalty programs, providing insight into in‑store dynamics.
- Hands‑on experience with A/B testing frameworks, product analytics tools (e.g., Mixpanel, Amplitude), or BI platforms.
- Knowledge of data visualization tools such as Tableau or Looker.
- Familiarity with agile product development methodologies.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture while drilling down into tactical details.
- Problem Solving: Comfortable tackling ambiguous challenges and iterating until a solution is found.
- Leadership & Influence: Inspire confidence, rally teams, and drive alignment without direct authority.
- Customer‑Centric Mindset: Deep empathy for the end‑user, translating insights into delightful experiences.
- Data Literacy: Comfortable interpreting large data sets, identifying trends, and making evidence‑based recommendations.
- Adaptability: Thrive in a fast‑moving, constantly evolving environment where priorities shift rapidly.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its people. As an Associate Manager, you will have access to:
- Mentorship from senior leaders in product, engineering, and growth.
- Learning stipends for conferences, certifications, and online courses.
- Opportunities to rotate into adjacent functions such as product management, data science, or merchant partnerships.
- Clear promotion tracks toward Senior Manager, Director, and eventually VP‑level leadership roles.
Compensation, Equity & Benefits
The role offers a competitive base salary ranging from $98,600 to $145,000 USD, calibrated to geographic market and experience. In addition to base pay, you will be eligible for arenaflex equity grants, providing a direct stake in the company’s long‑term success.
arenaflex’s comprehensive benefits package includes:
- Medical, dental, and vision coverage with multiple plan options.
- 401(k) plan with generous employer match.
- Paid time off, paid parental leave, and paid holidays.
- Wellness reimbursements, mental‑health resources, and employee assistance programs.
- Disability and basic life insurance.
- Family‑forming assistance and commuter benefits.
- Flexible work arrangements where applicable.
Our Culture & Commitment to Inclusion
At arenaflex, we celebrate curiosity, collaboration, and the courage to experiment. Our In‑Store Experience team embodies a “scrappy startup” mentality: every voice is heard, every idea is tested, and every success is shared.
We are deeply committed to building a diverse and inclusive workplace. arenaflex actively recruits talent from all backgrounds and fosters an environment where every employee can bring their authentic self to work. Our inclusion initiatives include employee resource groups, bias‑training programs, and transparent career‑development pathways.
arenaflex adheres to a strict non‑discrimination policy. We evaluate candidates solely on their qualifications, experience, and potential, and we welcome applicants with arrest and conviction records in accordance with applicable local regulations.
How to Apply
If you are passionate about shaping the future of in‑store commerce, love turning data into action, and thrive in a fast‑paced, collaborative environment, we want to hear from you. Click the button below to submit your application and start your journey with arenaflex.
Apply Now