Admissions Operations and Front Desk Specialist

Job title: Admissions Operations and Front Desk Specialist in Hanover, NH at Dartmouth College
Company: Dartmouth College
Job description: Position InformationPosting date 03/14/2025
Closing date
Open Until Filled Yes
Position Number 1128537
Position Title Admissions Operations and Front Desk Specialist
Department this Position Reports to Tuck Admissions and Financial Aid
Hiring Range Minimum $24.76/hr.
Hiring Range Maximum $30.00/hr.
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Non-Exempt
Employment Category Regular Part time w/end date
Scheduled Months per Year 12
Scheduled Hours per Week 25
Schedule
Location of PositionHanover, NH
Remote Work Eligibility? Onsite only
Is this a term position? Yes
If yes, length of term in months. 24
Is this a grant funded position? No
Position PurposeThe Admissions Operations and Front Desk Specialist plays an integral role in shaping the first impressions of Tuck Admissions and Financial Aid by fostering a professional, organized, and welcoming environment. This position supports the seamless delivery of admissions services through effective coordination of visitor engagement, communications, and operational logistics. This role ensures smooth day-to-day operations and an exceptional experience for all stakeholders by managing key administrative functions and contributing to departmental projects.
Description
Required Qualifications - Education and Yrs Exp Associates plus 2-3 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities

• Strong organizational, communication, and multitasking skills; proficient in office software (Word, Excel, Outlook) and CRM systems (e.g., Slate).
• Ability to manage communications across various platforms (phone, email, chat) and provide excellent customer service to diverse stakeholders.
• Proven ability to maintain confidentiality and comply with institutional, federal, and state regulations, including FERPA.

Preferred Qualifications
Department Contact for Recruitment Inquiries Lorin Parker
Department Contact Phone Number 603-646-2904
Department Contact for Cover Letter and Title Lorin Parker, Executive Director of Talent Management
Department Contact's Phone Number 603.646.2904
Equal Opportunity EmployerDartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background CheckEmployment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function
Special Instructions to ApplicantsThis position is a 24-month term position.Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.Additional Instructions
Quick LinkKey AccountabilitiesDescriptionFront Desk and Visitor Management:

• Serve as the first point of contact for visitors; monitor inquiries across phone, email, chat, and in-person channels and ensure timely responses; provide guidance on admissions, campus visits, and application status.
• Provide support front-office support for the campus visit program, including, but not limited to, welcoming visitors and coordinating class visits, interviews, and events.
• Maintain a well-organized, professional reception area and manage visitor scheduling and traffic.
• Explain and interpret Dartmouth College or Tuck School of Business policies and procedures as needed.

Percentage Of Time 40
DescriptionOperations:

• Manage workflows and set priorities for the admissions operations team.
• Ensure data integrity in enterprise systems (e.g., Slate, Banner) through accurate entry and monitoring.
• Maintain compliance with accreditation standards, privacy laws, and industry best practices.
• Provide input and support for initiatives, decisions, and communications affecting admissions operations.

Percentage Of Time 35
DescriptionAdministration/General:

• Provide administrative support for Admissions and Financial Aid, including meeting planning, expense reports, travel coordination, and report preparation.
• Assist with virtual and in-person admissions events, including visitor management and coordination.
• Schedule meetings and appointments with applicants, students, faculty, and staff.
• Ensure data confidentiality and compliance with FERPA, privacy laws, and accreditation standards through audits and best practices.
• Improve efficiency through technology, data analytics, and workflow enhancements.
• Support enrollment goals through special projects and cross-functional collaboration.

Percentage Of Time 25--- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
-- Performs other duties as assigned.
Expected salary: $24.76 per hour
Location: Hanover, NH
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